Out-of-stocks (OOS) have a huge cost in terms of customer loyalty and lost sales. Yet, despite large investments in supply chain management and forecasting systems, the OOS rate is on the rise: up to 35% on products under promotion, at a time when promotional sales represent up to 45% of UK retail revenues.
01-07-2008 (10:43)

Trying to get our hands around what "sustainability" and "corporate social responsibility" mean isn't easy. One of the reasons the definitions get so slippery is because everyone recognizes that there has to be a different definition than "charity." In other words, only successful business practices can actually be sustainable.
01-06-2008 (17:02)