A recent investigation by Elsevier Retail revealed that almost half the retail chains in the Netherlands are not available for contact by email. There are also almost no websites with forms for clients to fill in and request information. In many instances, even those stores contacted by email sent slow responses or none at all.

Approximately 75 chains were studied by email, telephone as well as undercover shoppers.

The big surprise was that C1000 beat Ahold’s Albert Heijn for availability by email, phone and assistance within the store. Even Plus and Spar scored higher than the national food retail leader. C1000 not only scored big for availability, but also speed and accuracy. Only Coop scored lower than Albert Heijn.

Related link:
Elsevier Retail [Dutch]